Customer Service Policy


Service Commitment

Customer satisfaction is treated as a priority at every stage of the shopping experience. Support is provided to ensure clear communication, reliable assistance, and timely resolution for order-related matters.

Support Scope

Customer service assistance is available for the following areas:

  • Order inquiries and status updates

  • Shipping and delivery assistance

  • Returns and refunds support

  • Product information and general guidance

All requests are handled with care and attention to detail.

Response Time

Messages are reviewed and responded to as quickly as possible. Most inquiries receive a response within a reasonable business timeframe, depending on request volume and complexity.

Order Support

Support is available to help with order confirmation, tracking information, delivery updates, and return requests. Accurate order details provided at checkout help ensure smooth processing and faster resolution.

Returns and Refund Assistance

Customer service provides guidance throughout the return and refund process, including eligibility confirmation and next steps. Refunds are processed according to the established return and refund policy once items are received and approved.

Communication Standards

Clear, respectful, and professional communication is maintained in all interactions. Information is shared transparently to help customers understand each step of the process.

Service Limitations

Support is focused on assisting with purchases made directly through veja-storesale.com. Requests outside this scope may not be supported.

Continuous Improvement

Customer feedback is valued and used to improve services, processes, and overall shopping experience. Service practices are refined regularly to meet evolving customer needs.

Contact

For customer service assistance, please contact:
press@veja-storesale.com