Refund Policy
Return Eligibility
Items may be returned within 60 days of delivery. To be eligible for a refund, products should be returned in original condition, unworn, unused, and with all original packaging included.
Returns that do not meet these conditions may not be eligible for a refund.
Return Process
To initiate a return, customers should contact support before sending items back. Once return instructions are provided, items can be shipped according to the guidance given.
Returned items are inspected upon arrival to ensure they meet return requirements.
Refund Processing
After a return is received and approved, refunds are processed within 5–10 business days. Refunds are issued to the original payment method used at checkout.
Processing times may vary slightly depending on the payment provider.
Shipping Costs
All original orders include free shipping. Return shipping costs may vary depending on the return method and are not included unless otherwise specified.
Non-Refundable Items
Certain items may not be eligible for refund if they are returned in a used, damaged, or incomplete condition. Items marked as final sale, if applicable, are not refundable.
Exchange Option
If a different size or style is preferred, customers may request an exchange subject to availability. Exchanges follow the same inspection and approval process as returns.
Refund Confirmation
Once a refund has been issued, a confirmation notice is provided. It may take additional time for the refunded amount to appear on the account, depending on the payment provider.
Contact
For refund or return assistance, please contact:
press@veja-storesale.com
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